Terms and Conditions

Iva Esa Terms & Conditions

Welcome to Iva Esa. By accessing and using our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

General Terms

  • By placing an order with Iva Esa, you confirm that you are at least 18 years old or have parental/guardian permission.
  • We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our website constitutes acceptance of any changes.

Product Information & Availability

  • We strive to provide accurate descriptions and images of our jewelry. However, variations in materials and craftsmanship may occur.
  • Availability is subject to stock. We reserve the right to cancel orders if an item is unavailable.

Pricing & Payments

  • Prices are listed in USD and are subject to change without notice.
  • We accept major credit cards and PayPal. Payment must be completed at checkout.
  • We reserve the right to refuse or cancel orders due to pricing errors or suspected fraudulent activity.

Shipping & Delivery

  • Shipping times are estimates and may be affected by carrier delays. Iva Esa is not responsible for delays caused by third-party couriers.
  • Signature is required for orders over $1000.
  • We do not ship to PO Boxes.

Returns & Exchanges

  • Jewelry (excluding special orders) can be returned within 14 days of receipt, provided it is in new condition and in its original packaging.
  • A 20% restocking fee applies to all returns, unless the item is defective or incorrect.
  • Special orders are final sale and cannot be returned.

Sales Tax

  • Orders shipped within New York State will have sales tax applied at checkout.
  • Orders outside of New York are not taxed, but customers may be responsible for use tax in their respective states.

Intellectual Property

  • All images, designs, and content on the Iva Esa website are the property of Iva Esa and may not be used without permission.

Limitation of Liability

  • Iva Esa is not responsible for any indirect, incidental, or consequential damages related to the use of our website or products.

Governing Law

  • These Terms & Conditions are governed by the laws of the State of New York.

For any questions regarding our Terms & Conditions, please contact us at hello@iva-esa.com

Privacy Policy

At Iva Esa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data.

Information We Collect

We collect the following types of information when you interact with our website:

  • Personal Information: Name, email, phone number, shipping/billing address, and payment details when you place an order.
  • Browsing Data: IP address, device type, pages visited, and time spent on our site.
  • Cookies & Tracking Technologies: We use cookies to improve user experience and track site activity.

How We Use Your Information

We use the collected information to:

  • Process and fulfill orders.
  • Communicate about orders, shipping, and customer service inquiries.
  • Improve our website and personalize the shopping experience.
  • Send promotional emails (only if you opt-in).

Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share it with trusted third parties for:

  • Payment processing (e.g., PayPal, credit card processors).
  • Shipping & fulfillment (e.g., UPS, FedEx).
  • Website analytics & advertising (e.g., Google Analytics).

These third parties are required to keep your information secure and use it only for authorized purposes.

Data Security

We implement industry-standard security measures to protect your information. However, no online transaction is 100% secure, so we encourage customers to take precautions when sharing personal data online.

Cookies & Tracking Technologies

Cookies help us improve site functionality and user experience. By using our site, you consent to our use of cookies. You can disable cookies in your browser settings, but this may affect website functionality.

Your Rights & Choices

  • You may request access to or deletion of your personal data by contacting us.
  • You can opt out of marketing emails at any time by clicking “Unsubscribe” at the bottom of our emails.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page.

For any questions regarding our Privacy Policy, please contact us at hello@iva-esa.com