Payments, Shipping and Returns
Payments
At Iva Esa, we offer secure and convenient payment options for a seamless shopping experience.
Credit & Debit Cards
We accept Visa, MasterCard, American Express, and Discover. To ensure a smooth transaction, please provide accurate billing details, including the card’s security code. For security reasons, we may only ship to the billing address associated with your card.
PayPal
Easily check out with PayPal. You will be redirected to complete your purchase securely, with the option to pay later if eligible.
If you have any questions about payment options, feel free to reach out—we’re happy to assist!
Shipping
At Iva Esa, we strive to ensure your order reaches you as smoothly as possible. While we do our best to process and ship orders quickly, we cannot guarantee exact delivery dates due to potential carrier delays beyond our control. Shipping fees are non-refundable, and customers are responsible for return shipping unless the item is defective or incorrect.
Signature Requirement
All orders over $1000 will require a signature upon delivery.
Shipping Carriers
- Orders under $1000: Shipped via UPS
- Orders over $1000: Shipped via FedEx
No PO Boxes
We cannot ship to PO Boxes. Please provide a physical address (home or office) for delivery.
Tracking
Once your order ships, you will receive an email with tracking details.
International Shipping – Coming Soon!
We’re excited to offer worldwide shipping soon! Sign up for our newsletter to be the first to know when it launches.
For any questions regarding shipping, feel free to reach out—we’re happy to help!
Sales Tax
Since Iva Esa is based in New York, sales tax will be applied to orders shipped within New York State, as required by law. The exact tax rate will be calculated based on the shipping address at checkout.
For orders shipped outside of New York, Iva Esa does not collect sales tax. However, customers may be responsible for reporting and paying any applicable use tax in their state.
If you have any questions about sales tax, feel free to reach out!
Returns
We want you to love your Iva Esa jewelry. If you're not completely satisfied, eligible items can be returned within 14 days of receipt for a full refund, minus shipping costs.
Jewelry must be in new condition and returned in original packaging. A 20% restocking fee applies to all returns, unless the item arrived damaged or incorrect.
Special orders are final sale and not eligible for return.
If you have any questions about returns, feel free to reach out—we’re happy to help!